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  • Low Voltage Installer (Powering Gateways using POE, power of ethernet)
    We have sometimes referred some of our building managers to a “low voltage wiring installer”. Low voltage wiring installer It's the same type of vendor you would call if you wanted to put building-wide cameras up in your hallways, deploy motion sensors for an alarm system, or simply create a WiFi hotspot. It's all the same low voltage wiring and it's what these people do. How the installation works: The installer pulls ethernet wires from floor to floor which are all then hooked up to a single switch device which is then hooked up to the Internet. Who does this? A low-voltage contractor is your best bet. They specialize in wiring ethernet where gateways will be plugged and powered off of POE, or power of ethernet. These contractors should be equally comfortable in helping deploy the solution itself in cases, for example, where the building might be short-staffed or aren't entirely confident in handling gateways and sensors). An electrician should be able to assist, especially in cases where electrical outlets need to be installed at gateway locations, (versus using POE gateway with ethernet only). A plumber if installing valve controller. An "on-call" network support/IT contractor - to handle troubleshooting when the internet goes down, etc... If the building has an engineer or maintenance person on staff, that person can usually handle the average leak detection installation and future maintenance and troubleshooting. But if additional wiring is required, they'll need to hire the appropriate professional mentioned above.
  • Questions to consider before contacting Aware support:
    Was the hub (gateway) moved or replaced? Was the sensor moved from its original position? Has the sensor been subjected to large amounts of humidity or moisture? If you have a range extender, is it currently plugged in, and does the screen turn on when you push the right button? Is the internet working correctly?
  • General Installation and Device Renaming using Aware Config App
    Comprehensive Installation/Usage Instructions Renaming a non-Fitness Center device Renaming a Fitness Center device
  • What solutions does Aware Buildings offer?
    Aware's list of solutions continues to grow. Currently we are offering wireless solution monitoring and alerts for: Leak Detection Pipe pressure and temperature Fitness Center No Parking Mail Events Door Activity Button Logging Artwork
  • Who Handles Install?
    Who Handles Install? The client is responsible for providing internet and power hookup for the hubs/gateways – and is typically done by whichever vendor does your low voltage wiring (the vendors(s) that handle your security cameras, access control, or Wifi) and we work with your installers closely to make sure it is done right. Internet and Cellular Options You can also choose to just run on cellular if you wish to not deal with how to get wired internet on each floor’s gateway installation location. We also provide extensive feedback on gateway coverage and positioning to make sure all locations are covered. Sensor Naming, Activation and Placement The sensors are typically installed by the building’s own staff, dependent on how quickly they can access each resident’s apartment. Training Although training to do this typically takes only 15 minutes, if you wanted a real hands-on collaborative training experience with multiple staff and an onsite presence of one of our senior engineers to work with in person, we provide that option – at no cost to you. We’d rather have a small team of people feel comfortable with the system, than have it all fall on one person, because we have found it to be a good morale booster among the staff to know how to manage the sensor network.
  • Why is my sensor beeping?
    The unit is beeping because it is wet either on the top or on the bottom of the sensor. If this happens, you should: Wipe off the gold pins on the sensor and contact your maintenance team or property manager (if they do not contact you first!) about the location and status of the leak. If the sensor is not wet, check the gold pins for corrosion or possibly amounts of dust that contain metallic shavings or flakes. That can sometimes short the sensor! The beeping will stop beeping as soon as the pins are dry and clean! Still have a question? email us at
  • How do I set up my gateways?
    SET UP YOUR GATEWAYS Please follow the steps below to set up each gateway. Indoor Tektelic Gateway Setup: Following are steps to turn on your Indoor Tektelic Gateway. Remove white Tektelic Gateway from the box. Connect Gateway to Internet: Plug Ethernet cable in to back of Gateway. Ethernet is the ideal option to establish a secure Internet connection. If you do not have an Ethernet connection available, be sure to place the Gateway in a location with T-Mobile cellular reception. Without Ethernet, the Gateway will automatically connect to Internet using T-Mobile cellular. Connect Gateway power cable to DC jack on back of Gateway*. Wait about 2 minutes for Gateway to boot up (lights will begin to turn on). Gateway setup is complete! *Note: The Tektelic indoor gateway has a battery backup feature that allows the gateway to operate up to 5 hours when power supply to it has been interrupted.
  • What are the network access requirements for the installed gateways?
    Usually, no special configuration of network rules is necessary. If you have special firewall rules or virtual LAN requirements, or other policies that block outgoing traffic, here is what your network technician will need to “unblock”: Tektelic Gateway - path to our Chripstack sensor data server The Tektelic Gateways communicate their data and receive download instructions from or, ssl://, ports 80, 443, and 22. As a failover, you can use: Tektelic Gateway – path to our Remote.IT remote maintenance server We also need to have connectivity to the Gateway for service and maintenance. This is done by our using the RemoteIT platform, which keeps a reverse SSH connection available to our authenticated uses via ports 22, 80 and 443.. Here’s more on Remote.IT connections: Plan-what-you-want-to-connect-to The firewall must be set up properly to allow outgoing UDP connections between port 5959 and 5970 in addition to other port ranges which are needed to make connections. Outgoing UDP is usually enabled by default on consumer routers, but more restrictive network environments may have outgoing UDP blocked. For general information about firewall requirements for using, please see this video:
  • I lost my sensor! Someone might've moved it. How do I find it?
    Contact the Aware support team, and we will 'ping' your sensor! It will beep loudly - and continue beeping - until it is found and reset (pull out batteries and put back in). Have small screwdriver on hand to remove sensor backing to access batteries!
  • My leak sensors don't seem to be reporting...
    Was the gateway moved or replaced? Was the sensor moved from its original position? Has the sensor been subjected to large amounts of humidity or moisture? If you have a range extender, is it currently plugged in, and does the screen turn on when you push the right button? Is the internet working correctly?
  • What can cause a leak sensor to trip? Can a sensor trip because of humidity in the area?
    If these are regular sensors with no leak ropes attached to them, then it would trip only if the gold pins were "shorted". It wouldn't have to be water - a short could happen if there was steel wool or dust balls with conductive shavings in contact with the bottom of the sensor. (There is also possibility that someone picked up the sensor with wet or sweaty hands, and then put it down.) Check the sensor(s) that gave you the false alarm, and see if maybe the pins are corroded or if there is a lot of dust or something else around the sensor. If everything looks good, reach out to the Aware Support team, and we'll help you troubleshoot!
  • My leak rope sensors don't lay down flat against the ground.
    If your leak ropes do not lay flat on the ground, you can purchase a "hockey puck" disc weight, which can be placed on top of the ropes to flatten them out! To place an order, reach out to the Aware Support team.​
  • I'd like to trim down the 'rope' on the leak rope sensor. How can I safely do this without damaging anything?
    It's OK to cut the rope, as long as you seal the exposed copper wires. Copper corrodes/oxidizes easily! Sealing the rope could be done with brush-on electrical tape - as long as it is a liquid (not standard electrical tape)! Other options would be a shrink wrap cap or hot glue-gunning the end-cut area.
  • My Fitness Center (FC) sensor battery level is low. What do I do?
    If FSK Old Sensors (Square sensors using CR123A Batteries): Depending on the quality of the case, pop off the cover, and replace with new CR123A batteries. Or replace entire site with newer FSK sensors by contacting Aware team support. If FSK New Sensors (Rectangle shaped with screen): these sensors require 2 AA Lithium Batteries.
  • Installing The Fitness Center Solution:
    The manager or staff who is installing the solution will start by downloading the Aware Config mobile app. Apple iOS can be found here, and Android Google Play can be found here. (If app is already download, it may need to be updated to the newest version – version 1.0.26.) Once installed, select the ‘Sign in with BuildingLink’ option, and use staff BuildingLink credentials. Plug gateway into power, and connect an ethernet cable. Ethernet is necessary, as the gateway does not have a cellular option. ** Go back to the Aware Config app once gateway is up and running! ** The Fitness Center solution will be listed, and when selected, they’ll be taking to this screen – which shows Sensors and Gateways (count of devices in each category): Select ‘All Gateways’ to see the specific gateway assigned to the FC solution. Select the gateway, and it is here that they’ll be able to name it. See ‘Target Name’ below. That is an editable field – it can be named ‘Opus Fitness Center Gateway’ or ‘Front Desk’, or whatever makes the most sense based on where it is located. Make sure to click ‘Save’! Now, go back to previous screen, and select the All Sensors category. There is a list of all sensors assigned to the Opus Fitness Center. (All sensors have a 6-character alphanumeric ID on them): Power a sensor on (press and hold center of sensor for 3 seconds. You’ll hear 3 uptoned beeps, followed by a long beep a few seconds later which will confirm that it has ‘found’ the nearby gateway), find that sensor on the mobile app, select it, and rename it – the same way the gateway was renamed – based on the piece of equipment it is being installed on (Treadmill 1, Elliptical, etc…) Install sensor on the assigned piece of equipment – in the same location the previous sensor was installed. Repeat steps 6-8 for all sensors.
  • My FC hub is down. How do I get it back up and running?
    Step 1: Check the power connection to the hub (the screen will light up on touch if the hub is connected to power). If the Hub does not turn ON, contact Aware Support team. Step 2: Check if the hub is connected to the internet by either: a) ensuring the ethernet cable is properly connected to the hub, and the cable has an active connection to the internet. b) ensuring that the Hub is connected to WiFi, and that the WiFi has an active connection to the internet. This can be achieved by observing the status of the Hub on the screen Step 3: If Step 1 or Step 2 did not resolve the issue, turn the Hub OFF and then ON - making sure that the hub restarts. Contact Aware Support team if this was the case, for a closer examination of your hub.
  • My sensor doesn't seem to be reporting data...
    Does the screen turn on by pushing the right button? If yes, it might be a range issue. Verify signal strength, move closer to hub. In rare cases, you would need to start the pairing process again. Screen does not turn on? Verify switch is in the ON position, which is closest to the center connector. Nothing? Replace batteries. If that doesn't do the trick, contact Aware Support team.
  • I was prompted to upgrade my mobile app, but the upgrade didn't work. What now?
    If the app upgrade does not work, delete the app and download it from the app store again (Android and iOS).
  • How do I download the latest Aware Buildings app?
    Click on either of the app stores to update your app to the latest version 1.10.26 which now includes facial recognition log in!
  • What can I do with Mailbox monitoring?
    Aware Buildings' mailbox sensor is a very simple yet powerful solution that requires the installation of a single sensor on the frame of the mailbox cluster - where the mailperson would typically open/close to supply residents with mail. The sensor then works by triggering a change in status every time the frame of the mailbox cluster is opened. ​ Aware’s mailbox sensor also provides you and your residents with a visual dashboard. ​ Aware-MM is wireless, battery-operated with a 3+ year battery life, and is non-invasive and very easy to install. Get in touch with us at to learn more!
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