FAQs

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LEAK DETECTION 

I'd like to trim down the 'rope' on the leak rope sensor. How can I safely do this without damaging anything?

It's OK to cut the rope, as long as you seal the exposed copper wires. Copper corrodes/oxidizes easily! 
 

Sealing the rope could be done with brush-on electrical tape - as long as it is a liquid (not standard electrical tape)! Other options would be a shrink wrap cap or hot glue-gunning the end-cut area.

 

My leak sensors don't seem to be reporting...

Questions to consider before contacting Aware support:

  1. Was the gateway moved or replaced?

  2. Was the sensor moved from its original position?

  3. Has the sensor been subjected to large amounts of humidity or moisture?

  4. If you have a range extender, is it currently plugged in, and does the screen turn on when you push the right button?

  5. Is the internet working correctly?

My leak rope sensors don't lay down flat against the ground.

If your leak ropes do not lay flat on the ground, you can purchase a "hockey puck" disc weight, which can be placed on top of the ropes to flatten them out! To place an order, reach out to the team.

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I lost my sensor! Someone might've moved it. How do I find it?

What can cause a leak sensor to trip? Can a sensor trip because of humidity in the area?

If these are regular sensors  with no leak ropes attached to them, then it would trip only if the gold pins were "shorted". It wouldn't have to be water - a short could happen if there was steel wool or dust balls with conductive shavings in contact with the bottom of the sensor.

(There is also possibility that someone picked up the sensor with wet or sweaty hands, and then put it down.)

Check the sensor(s) that gave you the false alarm, and see if maybe the pins are corroded or if there is a lot of dust or something else around the sensor. If everything looks good, reach out to the Aware team, and we'll help you troubleshoot!

 

FITNESS CENTER 

My FC sensor battery level is low. What do I do?

If FSK Old Sensors (Square sensors using CR123A Batteries): Depending on the quality of the case, pop off the cover, and replace with new CR123A batteries. Or replace entire site with newer FSK sensors by contacting Aware Support.
 

If FSK New Sensors (Rectangle shaped with screen): these sensors require 2 AA Lithium Batteries.

My FC hub is down. How do I get it back up and running?

Step 1: Check the power connection to the hub (the screen will light up on touch if the hub is connected to power). If the Hub does not turn ON, contact Aware Support.

Step 2: Check if the hub is connected to the internet by either:
            a) ensuring the ethernet cable is properly connected to the hub,
                and the cable has an active connection to the internet.
            b) ensuring that the Hub is connected to WiFi, and that the WiFi
                has an active connection to the internet. This can be achieved by
                observing the status of the Hub on the screen

Step 3: If Step 1 or Step 2 did not resolve the issue, turn the Hub OFF and then ON - making sure that the hub restarts. Contact Aware support if this was the case, for a closer examination of your hub.

My sensor doesn't seem to be reporting data...

Does the screen turn on by pushing the right button? If yes, it might be a range issue. Verify signal strength, move closer to hub. In rare cases, you would need to start the pairing process again.
 

Screen does not turn on? Verify switch is in the ON position, which is closest to the center connector. Nothing? Replace batteries. If that doesn't do the trick, contact Aware Support.

Questions to consider before contacting Aware support:

  1. Was the hub moved or replaced?

  2. Was the sensor moved from its original position?

  3. Has the sensor been subjected to large amounts of humidity or moisture?

  4. If you have a range extender, is it currently plugged in, and does the screen turn on when you push the right button?

  5. Is the internet working correctly?

 

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